General Info

Guarantee Policy

At MINOMI, we stand behind the quality of our products and strive to ensure your complete satisfaction with every purchase. Please review our guarantee policy below:

1. Made-to-Order Items: Due to the personalized nature of our made-to-order items, they cannot be returned unless there is a defect or mistake on our part. We take great care in crafting each piece to your specifications, and we want you to love your jewelry.

2. Notification of Defects or Mistakes: If you receive an item that is defective or contains a mistake on our part, please notify us within 24 hours of receiving the item. We will work diligently to rectify the issue and ensure your satisfaction.

3. Care for Silver Items: Items made from silver should be cared for accordingly to maintain their beauty and longevity. We recommend gently cleaning your silver jewelry with a soft damp cloth and mild hot soapy water. Avoid harsh chemicals, moisture, and extreme temperatures to preserve the shine and luster of your silver pieces.

4. Care for Gold Plated Items: Gold plated items require proper care to maintain their appearance over time. While we use high-quality thick gold plating, eventual wear may occur with prolonged use. We recommend avoiding exposure to harsh chemicals, moisture, and abrasive materials. Gently clean your gold plated jewelry with a soft cloth to remove dirt and oils, and store them in a dry, air-tight container when not in use.

At MINOMI, your satisfaction is our priority, and we are committed to providing you with high-quality jewelry that you will cherish for years to come. If you have any questions or concerns about our guarantee policy, please don't hesitate to contact us.

Thank you for choosing MINOMI.